Frequently Asked Questions

Have a question about our reborn dolls?

Below you'll find answers to the most frequently asked questions about ordering, care instructions, delivery, and more. If you still need help, feel free to contact us.

Yes! We’re delighted to offer free shipping to the USA on all reborn doll orders.

Your baby will be carefully packed and dispatched from our UK studio with express tracked delivery included at no extra cost.

Delivery to the USA typically takes 1–3 business days after dispatch, and best of all, there are no customs charges for USA orders!

Reborn dolls are designed as collectible art pieces and are not toys. While older children over 14 may enjoy them under supervision, they are not suitable for young children due to small parts, delicate materials, and the presence of magnets. Always supervise use. For more details, please refer to our terms and conditions.

Returns are accepted in accordance with UK consumer laws. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. Due to the made to order nature of each doll, all other sales are final.

No, I currently do not offer personalised dolls or customisations. However, you can explore our full range of handcrafted reborn dolls to find the perfect match for your collection. If you have any specific questions or requests, feel free to contact us — we're always happy to help!

No, gift wrapping is not currently offered. However, you can explore our reborn doll accessories to add a personal touch to your purchase. If you’re looking for the perfect gift, we’re happy to help you choose the ideal doll — just contact us!

To keep my dolls affordable, I use a mix of generic and unbranded kits. Each doll is still made with care and high-quality materials to ensure lifelike detail and realism. To learn more about the craftsmanship behind each doll, visit our About Ivy Reborns page.

All of my reborn dolls are carefully weighted using fine glass beads to give them a realistic feel and comforting weight when held. They’re also filled with eco-soft stuffing to keep them cuddly and poseable, just like a real baby. To explore our full range of lifelike dolls, visit our Reborn Doll Collection.

No, there are no warranties on the reborn dolls. Please read all product descriptions and care instructions carefully before purchasing to ensure you're fully informed about your new reborn doll.

Please allow up to 1–2 weeks for order processing. Shipping time will depend on your location. Estimated delivery dates are not guaranteed. For more detailed information about shipping times and policies, please refer to our Shipping page.

Yes, each of our dolls is lovingly crafted with great care and attention to detail. While some aspects may involve materials or techniques that are not done by hand, every doll is designed to be as lifelike and unique as possible, with realistic features and a carefully put-together appearance. We strive to ensure that each doll feels special and is created with love. To learn more about the crafting process, visit our About Ivy Reborns page.

Yes, many of my dolls include magnets (e.g., for dummies or accessories). These arenot suitable for children, people with pacemakers, or anyone sensitive to magnetic fields. For more information on doll safety and handling, please refer to our care information.

ivy reborns Lucy doll blog photo