Terms of service

Terms of Service – Ivy Reborns (UK)

Welcome to Ivy Reborns! By accessing our website and making a purchase, you agree to these terms. Please read carefully before using our services.

Key Points to Know

  • Age Restriction: You must be at least 18 years old or have consent from a guardian to use our site.
  • Final Sale: All sales are final due to the handcrafted nature of our products. Returns and refunds are only accepted if the item arrives damaged or defective.
  • Not a Toy: Ivy Reborns dolls are collectible art pieces, not toys. They are not suitable for children under 14 years old.
  • Magnet Warning: Some dolls contain magnets, which can be a choking hazard if mishandled. Keep away from young children.

General Terms

By using our website, you agree to our terms and conditions, including:

  • Legal Use: You agree not to use our products or services for illegal purposes.
  • No Reproduction: You cannot copy, sell, or distribute our products or content without permission.
  • Right to Refuse Service: We may refuse service to anyone at any time.

Product Details

  • Crafted Dolls: Each Ivy Reborns doll is unique. Expect minor variations in color, texture, and expression from what you see in the photos.                                                        
  • Use of Replica and Unbranded Kits: At Ivy Reborns, some dolls are made using replica or unbranded kits not linked to any sculptor or brand. This keeps prices affordable while maintaining quality.
    All dolls are made with non-toxic materials but are not CE/UKCA tested and are not toys—intended for adult collectors only.
    Names used are for shop identification only and do not reflect sculpt names
  • Shipping Time: Please allow 1-2 weeks for order processing before shipping. Delivery dates are estimates, not guarantees.

Refunds & Returns

  • Final Sale: Due to the personalised nature of our products, all sales are final.
  • Damaged or Defective Items: If your item arrives damaged or defective, contact us within 48 hours with photos for assistance.

Privacy & Personal Information

  • Your Information: We protect your privacy. Your personal details are used to process orders and provide customer support. We never share or sell your information to third parties. For more, see our Privacy Policy.

Legal Stuff

  • Limitation of Liability: Ivy Reborns is not liable for indirect, incidental, or consequential damages. Our liability is limited to the amount you paid for the product.
  • Intellectual Property: All images and designs on our site belong to Ivy Reborns. Unauthorized use is prohibited.

Contact Us

If you have questions or concerns, please reach out:

  • Email: ivyreborns@hotmail.com
  • Phone: 07856180811
  • Address: 93 Whitworth Road, Gosport, Hants, PO12 3NJ

Purchasing from Ivy Reborns constitutes agreement with our terms, including our fraud prevention and delivery policies.

We reserve the right to update or change these terms at any time. Please check back periodically for any updates.