30 Day Money Back Guarantee

Effective Date: 14/09/2024

At Ivy Reborns, we stand by the quality of our products/services and are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Please review the following details regarding our policy:

1. Eligibility

- This guarantee applies to all purchases made directly through Ivy Reborns's official website or authorized retail channels.
- The 30-day period begins from the date of purchase as indicated on your receipt or order confirmation email.

2. Requesting a Refund

- To request a refund, please contact our customer service team at ivyreborns@hotmail.com within 30 days of your purchase.
- Provide your order number, a brief description of the issue, and any supporting documentation (e.g., photos of the product or proof of service).

3. Return Process

You may be required to return the item to us. Our customer service team will provide you with instructions on how to return the product and any necessary return shipping labels.

4. Refund Processing

- Once we receive the returned product (if applicable) or process your request, we will issue a refund to the original method of payment within 5 business days.
- Shipping and handling charges are non-refundable, except in cases where we have made an error in fulfilling your order.

5. Exclusions

- This guarantee does not apply to products or services that have been altered, misused, or damaged after delivery.
- Customized or personalized items are non-refundable unless they are defective or incorrect.

6. Contact Information

For any questions regarding this policy or to initiate a return, please contact:

Customer Service Team 
Ivy Reborns
Ivyreborns@hotmail.com
07856180811
93 Whitworth Road, Gosport, Hants, PO12 3NJ

We appreciate your business and are here to ensure that you are fully satisfied with your purchase. Thank you for choosing Ivy Reborns.